Jewelry Warranty

We stand behind the quality and craftsmanship of our jewelry. MARA JEWELS offers a 12-month warranty against manufacturing defects on all MARA JEWELS fine jewelry.


Our warranty represents more than just a promise; it's a symbol of our confidence in the superiority of our creations. From the initial design concept to the final finishing touches, each piece undergoes rigorous inspection to ensure it meets our exacting standards. We understand the significance of investing in fine jewelry, and we want our customers to feel assured that their purchase is backed by our commitment to quality.

Should any manufacturing defects arise within the first 12 months of ownership, MARA JEWELS will repair or replace the piece at no additional cost to the customer. Our priority is to ensure that our customers can wear their MARA JEWELS jewelry with confidence, knowing that it has been crafted to withstand the test of time.

Our warranty is a reflection of the trust we have in our craftsmanship and materials. We source only the finest gemstones and precious metals, and our skilled artisans meticulously handcraft each piece with care and precision. It is this attention to detail that sets MARA JEWELS apart, and it is this commitment to excellence that defines our brand.

We invite you to explore our exquisite collection of fine jewelry, confident in the knowledge that each piece is backed by our 12-month warranty against manufacturing defects. At MARA JEWELS, quality is not just a standard it's a promise we proudly uphold with every creation we make.


Some examples of common jewelry issues that would not be considered manufacturing defects include:


1) The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
2)Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
3)Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
4)The loss of a gemstone caused by damage from everyday wear or from other damage.



Mara Jewels Promise

How We’re Distinct From Others!

Because It Means More When It's Made Just For You!

Custom orders are an excellent option when you don't find a specific piece of jewelry in our store that perfectly matches your vision but appreciate our craftsmanship, stones, and style of work. Custom orders allow you to bring your unique jewelry ideas to life. If you have specific designs, reference images, or ideas you'd like to see realized, simply share them with us. We will work with you to transform these ideas into a beautiful, personalized piece of jewelry. To start this process, please submit your ideas and requirements through the form provided on our website.

Our custom order process is straightforward and highly interactive, ensuring that you are involved at every stage. Here's an overview of the process cycle:

• Initial Design Approval: After receiving your order, we'll create and share a Computer-Aided Design (CAD) of your requested jewelry piece. If you require any changes, we will revise the CAD accordingly and share the updated version for your approval.

• Stone Selection and Approval: Once the design is confirmed, we'll proceed to cut and polish the stones. We will share images or videos of the stones for your review and approval before setting them in the jewelry.

• Crafting the Jewelry: With your approval of the stones, we will complete the crafting of the ring. If requested, we can also share images of the jewelry during the crafting process.

• Final Approval and Shipping: Once your custom jewelry piece is ready, we will send you the final images and a video for your final approval. After your confirmation, we will carefully package and ship the finished piece to you.

This process ensures that you receive a custom piece of jewelry that perfectly aligns with your vision and expectations.

The typical processing time for a custom order is about 12-14 days, starting from the creation of the CAD (Computer-Aided Design) to the completion of the final jewelry piece. However, please note that some more complex designs may require additional time. In such cases, we will inform you about the extended timeline beforehand. For more specific details or queries about the processing time for your custom order, please feel free to get in touch with us.

We offer a wide range of custom jewelry options to cater to your unique preferences and desires. You can place custom orders for various types of jewelry, including:

  • Engagement Rings
  • Wedding Bands
  • Earrings
  • Bracelets
  • Necklaces

Our experienced team is here to bring your vision to life, ensuring that the custom piece you create is a true reflection of your style and personal taste. Whether it's a special design, a specific gemstone, or a personalized touch, we're dedicated to crafting jewelry that is as individual as you are. Feel free to reach out to us to discuss your custom jewelry ideas and requirements.

No, we do not offer returns, exchanges, or refunds for custom orders. Custom pieces are meticulously crafted to your unique specifications and requirements, making them one-of-a-kind creations tailored specifically for you. Due to their personalized nature, these items cannot be returned, exchanged, or refunded. We take great care to ensure that your custom jewelry meets your expectations, and we work closely with you throughout the design and production process to ensure your complete satisfaction. If you have any questions or concerns about your custom order, please don't hesitate to reach out to us, and we will be happy to assist you.