Shipping Policy

Shipping Information

We offer FREE EXPRESS SHIPPING on every US, Canada, Europe, Thailand, Hongkong, Malasyia, Singapore, Indonesia, Taiwan, Australia and India order.

It will take us 7-10 business days to make any jewelry for you for more details shipping and processing time is mentioned on individual product page. We do ship internationally to all addresses across the world. The client or buyer is responsible for any duties or taxes collected by your local government. MARA JEWELS is not responsible for any of these charges so please check the rates ahead of time.

We make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via UPS and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships

At Mara Jewels, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise.

Mara Jewels is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Mara Jewels within 5 days of receiving your tracking number.


* FREE EXPRESS SHIPPING is only available in countries like USA, Canada, Europe, Thailand, Hong Kong, Malaysia, Singapore, Indonesia, Taiwan and India. Other then this countries USD 30$ will be charged.

* The 99% of parcel are delivered in 5-7 Buisness days, but it can be delayed by customs or severe weather conditions MARA JEWELS will not be responsible for it, as we Mara Jewels has no control over it.

WE SHIP ALL SHIPMENTS VIA EXPRESS SHIPPING ABSOLUTELY FREE

 

Particulars Express Shipping
Price FREE (BOLD)
Delivery Time 5-7 Days*
Insurance Yes
Tracking Number Yes
Carrier DHL / FedEx / UPS

If you have any questions about our shipping procedures, please Contact us at hellomarajewels@gmail.com

Mara Jewels Promise

How We’re Distinct From Others!

Because It Means More When It's Made Just For You!

Custom orders are an excellent option when you don't find a specific piece of jewelry in our store that perfectly matches your vision but appreciate our craftsmanship, stones, and style of work. Custom orders allow you to bring your unique jewelry ideas to life. If you have specific designs, reference images, or ideas you'd like to see realized, simply share them with us. We will work with you to transform these ideas into a beautiful, personalized piece of jewelry. To start this process, please submit your ideas and requirements through the form provided on our website.

Our custom order process is straightforward and highly interactive, ensuring that you are involved at every stage. Here's an overview of the process cycle:

• Initial Design Approval: After receiving your order, we'll create and share a Computer-Aided Design (CAD) of your requested jewelry piece. If you require any changes, we will revise the CAD accordingly and share the updated version for your approval.

• Stone Selection and Approval: Once the design is confirmed, we'll proceed to cut and polish the stones. We will share images or videos of the stones for your review and approval before setting them in the jewelry.

• Crafting the Jewelry: With your approval of the stones, we will complete the crafting of the ring. If requested, we can also share images of the jewelry during the crafting process.

• Final Approval and Shipping: Once your custom jewelry piece is ready, we will send you the final images and a video for your final approval. After your confirmation, we will carefully package and ship the finished piece to you.

This process ensures that you receive a custom piece of jewelry that perfectly aligns with your vision and expectations.

The typical processing time for a custom order is about 12-14 days, starting from the creation of the CAD (Computer-Aided Design) to the completion of the final jewelry piece. However, please note that some more complex designs may require additional time. In such cases, we will inform you about the extended timeline beforehand. For more specific details or queries about the processing time for your custom order, please feel free to get in touch with us.

We offer a wide range of custom jewelry options to cater to your unique preferences and desires. You can place custom orders for various types of jewelry, including:

  • Engagement Rings
  • Wedding Bands
  • Earrings
  • Bracelets
  • Necklaces

Our experienced team is here to bring your vision to life, ensuring that the custom piece you create is a true reflection of your style and personal taste. Whether it's a special design, a specific gemstone, or a personalized touch, we're dedicated to crafting jewelry that is as individual as you are. Feel free to reach out to us to discuss your custom jewelry ideas and requirements.

No, we do not offer returns, exchanges, or refunds for custom orders. Custom pieces are meticulously crafted to your unique specifications and requirements, making them one-of-a-kind creations tailored specifically for you. Due to their personalized nature, these items cannot be returned, exchanged, or refunded. We take great care to ensure that your custom jewelry meets your expectations, and we work closely with you throughout the design and production process to ensure your complete satisfaction. If you have any questions or concerns about your custom order, please don't hesitate to reach out to us, and we will be happy to assist you.