Return & Exchange Policy

TERMS OF RETURNS & EXCHANGE


* Returns and Exchange are hassle-free when you buy from marajewels.com

* We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hellomarajewels@gmail.com and send your item on the address that will be emailed to you.

* Our policy lasts 30 days. You can ask for a refund within 21 days post-delivery If 21 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange*

* You have to email us at hello@diamondrensu.com about a return for a refund within 21 days post delivery.

* Customized or Personalized order or Engraving on any jewelry done cannot be return or exchanged, as they are specially made on request for you on order basis.

* To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it is eligible for Exchange. Incase were the item is ineligible for exchange then the return shipping costs has to be borne by the customer.

***What products aren't eligible for return?***


1) Orders outside of our 30-day return policy (including Layaway orders).
2) Rings that have been resized or modified.
3) Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $40 to remove the custom engraving.
4) Personalized fine jewelry such as name necklaces.
5) Items that have been previously exchanged.
6) Custom designed jewelry.
7) Any orders that were altered while in process.

SHIPPING 


* To return your product, you should mail your product to the address provided by marajewels.com (please email at hellomarajewels@gmail.com)

* You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

* Depending on where you live, the time it may take for your exchanged product to reach you may vary.

* If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mara Jewels Promise

How We’re Distinct From Others!

Because It Means More When It's Made Just For You!

Custom orders are an excellent option when you don't find a specific piece of jewelry in our store that perfectly matches your vision but appreciate our craftsmanship, stones, and style of work. Custom orders allow you to bring your unique jewelry ideas to life. If you have specific designs, reference images, or ideas you'd like to see realized, simply share them with us. We will work with you to transform these ideas into a beautiful, personalized piece of jewelry. To start this process, please submit your ideas and requirements through the form provided on our website.

Our custom order process is straightforward and highly interactive, ensuring that you are involved at every stage. Here's an overview of the process cycle:

• Initial Design Approval: After receiving your order, we'll create and share a Computer-Aided Design (CAD) of your requested jewelry piece. If you require any changes, we will revise the CAD accordingly and share the updated version for your approval.

• Stone Selection and Approval: Once the design is confirmed, we'll proceed to cut and polish the stones. We will share images or videos of the stones for your review and approval before setting them in the jewelry.

• Crafting the Jewelry: With your approval of the stones, we will complete the crafting of the ring. If requested, we can also share images of the jewelry during the crafting process.

• Final Approval and Shipping: Once your custom jewelry piece is ready, we will send you the final images and a video for your final approval. After your confirmation, we will carefully package and ship the finished piece to you.

This process ensures that you receive a custom piece of jewelry that perfectly aligns with your vision and expectations.

The typical processing time for a custom order is about 12-14 days, starting from the creation of the CAD (Computer-Aided Design) to the completion of the final jewelry piece. However, please note that some more complex designs may require additional time. In such cases, we will inform you about the extended timeline beforehand. For more specific details or queries about the processing time for your custom order, please feel free to get in touch with us.

We offer a wide range of custom jewelry options to cater to your unique preferences and desires. You can place custom orders for various types of jewelry, including:

  • Engagement Rings
  • Wedding Bands
  • Earrings
  • Bracelets
  • Necklaces

Our experienced team is here to bring your vision to life, ensuring that the custom piece you create is a true reflection of your style and personal taste. Whether it's a special design, a specific gemstone, or a personalized touch, we're dedicated to crafting jewelry that is as individual as you are. Feel free to reach out to us to discuss your custom jewelry ideas and requirements.

No, we do not offer returns, exchanges, or refunds for custom orders. Custom pieces are meticulously crafted to your unique specifications and requirements, making them one-of-a-kind creations tailored specifically for you. Due to their personalized nature, these items cannot be returned, exchanged, or refunded. We take great care to ensure that your custom jewelry meets your expectations, and we work closely with you throughout the design and production process to ensure your complete satisfaction. If you have any questions or concerns about your custom order, please don't hesitate to reach out to us, and we will be happy to assist you.